Return and Refund Policy 

Introduction

At Sizzle Craze Collective Private Limited ("we," "our," or "us"), managing Twinadorn, we treat user ("you," "your") privacy as a top priority. We are committed to providing a smooth and reliable shopping experience, including clear guidelines for returns and refunds. This policy explains the steps you should follow if you wish to return an item purchased from our website.
 

By understanding these procedures, you can ensure your return and refund requests are handled efficiently. Our aim is to maintain transparency and trust while making the process convenient and straightforward for our customers.

Eligibility for Returns

Items must be unused, unwashed, and maintained in their original condition with all packaging, tags, and labels intact. Products that show signs of wear, cleaning, or alterations cannot be returned.

Return requests should be submitted within 48 hours of delivery. Items failing to meet these conditions may not be accepted, ensuring that returns are processed fairly and consistently for all customers.

How to Initiate a Return

Step 1: Submit a Request

Email your return request along with your Order ID and reason for return to Sizzlecrazecollectiveprivateli@gmail.com.
 

Step 2: Share Supporting Evidence

For damaged, defective, or incorrect items, please include clear photos to assist us in resolving your case quickly.
 

Step 3: Follow Return Instructions

Once approved, we will provide details for the return process. Returns that do not meet our guidelines may be declined to maintain quality standards.

Refund Process & Timeline

After we receive your returned item, our team will inspect it to ensure it meets the return conditions. Approved refunds will be processed and credited to your original payment method within 5 to 7 business days, and a confirmation email will be sent.
 

Partial refunds may be considered if items only partially meet the return criteria. This approach ensures fairness while maintaining flexibility for minor issues with the returned product.

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery and provide clear photos or videos. This helps us verify the issue and offer a prompt resolution.
 

Once verified, we will initiate a replacement or refund in line with our return procedures. Our goal is to resolve these issues efficiently, giving you confidence in shopping with us.

Need Assistance?

For questions regarding returns or refunds, contact us at Sizzlecrazecollectiveprivateli@gmail.com. We are here to ensure your experience remains smooth, convenient, and reliable.